Our Experience — Cantara

At Cantara, support means your every need is met and every issue resolved. No matter the problem. Or the hour.

At Cantara, our support team is here for you day and night. 7 Days a week. We are so inspired and hungry to provide the best client experience — we may have actually become obsessed. It’s just that we’ve seen and heard about so many firms doing this part badly and are on a mission to change the narrative. If you need ANYTHING at all, say the word. You don’t even need to have something broken. It also doesn’t even have to be part of a Cantara system — we’ll help with computer issues or questions. We’ll help you with something you’re considering trying out. Point is: we’re so here for it.

Support & Service for ALL. Here’s how it works.

Here at Cantara, everyone gets service and support. To be a Cantara client means we will enroll you in a service program that’s tailored to your needs, even if it’s simply our “Essentials+” membership. This is because our commitment to long-term support includes a detailed profile and full documentation of your project, as well as a deep knowledge of your system and preferences. We establish and maintain a mini ecosystem here at Cantara so that we are able to login remotely right away, identify issues or updates quickly, even send the very same technician who installed your system if need be. When you sign up for a membership package, the foundation of this relationship is built to support you and grow our relationship for the road ahead. For clients who know they will need the very best, and the fastest response times, our premium memberships are recommended.

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SAVANT Tutorial Videos

Our support team is 24/7. But our outstanding partners at Savant know plenty of clients like to troubleshoot on their own or simply need a quick reminder on something. Check out Savant’s library of free video tutorials on a range of topics like creating scenes, controlling music and much, much more.

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