In this line of work, sometimes there’s a bit of name-calling. We hear names like “exacting,” “obsessive,” and “meticulous.” Luckily for us, not only can we take it, we like it. We wear each one of these qualities like a badge of honor. Because we’ve earned it.
At Cantara, designing, building and delivering incredible technology systems is our life’s work, but we also fully understand that a commitment to true “customer service” means fulfilling all of our client’s needs long after a project is complete. This is why we have an invaluable, dedicated Client Services team which includes just some of the following:
Oversight & Reliability
Customer Service 24/7/365. We’ll answer your call or call back in short order, around the clock, 365 days a year.
All of our installations have a formal and official one-year warranty — we respond to any needs that arise within that time frame.
Remote login capability allows us to effectively troubleshoot 60% of all client issues within 30 minutes.
Membership gives you onsite support on nights and weekends
Full support of any manufacturer warranty through its duration
Constant oversight of our expert service technicians who are in the field
Detailed documentation of all projects, from planning and design through installation and the complete lifetime of the system
Professional scheduling and follow-up on all service
End-to-end management of any equipment exchanges or repairs needed
In addition to Labor and Equipment Warranties, Cantara provides fully editable source code, and a PDF of our engineered as-built drawings to the client upon final payment. This is a commitment that is rare in the industry.